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Contact Center
100+
Automotive Specific Agents Based in Nashville
24/7/365
Operations
17 Sec
Average Time to Call
(Business Hours)
(Business Hours)
55%
Contact Rate
28%
Appointment Rate
26%
Acquisition Rate Per Appointment
Perfect Secret
Shop Scores
KBB ICO Best-In-Class 90-Day Contact Cadence
- Four outbound phone call attempts
- Ninety day email cadence
- Customer appointment reminders & surveys
- Dealership notified of appointments via CRM plus additional reminders
- Monthly detailed ROI and performance reporting
