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KBB Instant Cash Offer

Contact Center
100+
Automotive Specific Agents Based in Nashville
24/7/365
Operations
stopwatch 17 Sec
Average Time to Call
(Business Hours)
55%
Contact Rate
28%
Appointment Rate
26%
Acquisition Rate Per Appointment
Perfect Secret
Shop Scores

KBB ICO Best-In-Class 90-Day Contact Cadence

Day 01Phone Call, Voicemail, Text & Email
Day 02Phone Call, Text & Email
Day 03Text & Email
Day 05Email
Day 06Email
Day 07Phone Call, Text & Email
Day 08Email
Day 09Email
Day 12Email
Day 16Email
Day 20Email
Day 25Email
Day 30Text & Email
Day 45Email
Day 60Email
Day 90Email
  • Customer Appointment Reminder Phone Calls, Text, Email
  • Customer Appointment Surveys
  • Dealership receives CRM notifications, texts, and/or emails for appointments scheduled
  • Dealership receives monthly detailed ROI and Performance Reporting
Cloudie!