KBB Instant Cash Offer
Contact Center
100+
Automotive Specific Agents Based in Nashville
24/7/365
Operations
17 Sec
Average Time to Call
(Business Hours)
(Business Hours)
55%
Contact Rate
28%
Appointment Rate
26%
Acquisition Rate Per Appointment
Perfect Secret
Shop Scores
KBB ICO Best-In-Class 90-Day Contact Cadence
| Day 01 | Phone Call, Voicemail, Text & Email |
|---|---|
| Day 02 | Phone Call, Text & Email |
| Day 03 | Text & Email |
| Day 05 | |
| Day 06 | |
| Day 07 | Phone Call, Text & Email |
| Day 08 | |
|---|---|
| Day 09 | |
| Day 12 | |
| Day 16 | |
| Day 20 |
| Day 25 | |
|---|---|
| Day 30 | Text & Email |
| Day 45 | |
| Day 60 | |
| Day 90 |
- Customer Appointment Reminder Phone Calls, Text, Email
- Customer Appointment Surveys
- Dealership receives CRM notifications, texts, and/or emails for appointments scheduled
- Dealership receives monthly detailed ROI and Performance Reporting
