KBB Instant Cash Offer
Contact Center
100+
Automotive Specific Agents Based in Nashville
24/7/365
Operations
Average Time to Call
(Business Hours)
(Business Hours)
55%
Contact Rate
28%
Appointment Rate
26%
Acquisition Rate Per Appointment
Perfect Secret
Shop Scores
KBB ICO Best-In-Class 90-Day Contact Cadence
Day 01 | Phone Call, Voicemail, Text & Email |
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Day 02 | Phone Call, Text & Email |
Day 03 | Text & Email |
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Day 06 | |
Day 07 | Phone Call, Text & Email |
Day 08 | |
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Day 12 | |
Day 16 | |
Day 20 |
Day 25 | |
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Day 30 | Text & Email |
Day 45 | |
Day 60 | |
Day 90 |
- Customer Appointment Reminder Phone Calls, Text, Email
- Customer Appointment Surveys
- Dealership receives CRM notifications, texts, and/or emails for appointments scheduled
- Dealership receives monthly detailed ROI and Performance Reporting