Outsourced BDC Services by CloudOne
We Are an Automotive Focused, Data and Technology Driven Contact Center
Get a DemoWhy Choose CloudOne?
Full Omni-Channel Approach for BDC Services Staffed 24/7/365
150 seat capacity call center in Nashville, Tennessee, staffed with expert voice and digital customer service representatives, management teams, quality assurance training, and development. We are fully equipped to scale at the highest level of quality.
Corporate team of 50+ dedicated to our client's success through Implementation, Software Development, and Design
Founded in 2010, CloudOne has a proven track record of success in the automotive industry.
Our Clients
Through both white label partnerships and direct relationships, we serve over 1000 dealerships.
Some of our partners include:
- Automotive Direct Mail Companies
- Data Mining Companies
- Automotive Lead Generators
- Vehicle Acquisition Tools
- Chat Providers
Technology
- Expertly designed scripts and scripting technology to ensure a consistent and appropriate customer experience every single time.
- State of the art business intelligence and analytics platform through Looker.
- Full API wrapper to easily integrate with us for seamless data exchange.
- Dedicated, highly-trained staff with extensive automotive industry experience.
Dealer ROI Reporting
Maximize Profits with Precision Data
Integrations
DMS Integrations & Certifications
- CDK
- Dealertrack
- AutoMate
- Tekion
- DealerVault
- Autosoft
- ACS
- DealerBuilt
- Frazer
- Talon
- Reynolds
- All 3 Bureaus
- 700 Credit
- Equifax Insta Touch
Inventory Providers
- HomeNet
- vAuto
- Carsforsale.com
- Dealer eProcess
- Dealerslink
- DealerSocket
- Dealer Specialties
- fusionZONE
- Max Digital
- MyDealerOnline
- Nexteppe
- Swordfish
- Talon
- VinSolutions
- Essentially every provider via FTP
- AIS
CRMs
- DealerSocket
- VinSolutions
- Dominion
- DealerPeak
- Essentially any CRM via 1 way connectivity
- Facebook (Automated Ad Placement)
- Google (Automated Ad Placement)
- Marketcheck (Vehicle Sold Data)
- Mobile Sphere (Ringless Voicemail)
- Twilio (Voice & Text)
- NHTSA (Recall Info)
- Looker (Business Intelligence and Analytics Platform)
- Chrome Vehicle Description Service
- Salesforce
