Customer Service Agent - Part Time


CloudOne is looking for a Part Time, outgoing call center agent to join our team in Nashville, TN. Do you like meeting new people? Helping them find solutions? Working as part of a team? Do you thrive on constant feedback and communication? You’ll be a great fit at CloudOne’s Call Center. Our Call Center Agents are the heart of our business. They play a vital role, forming the human connection between various customers and multiple different business entities. As an agent you’ll answer client inquiries and questions regarding multiple products and services that our organization both produces and provides. Most of the job duties are performed by telephone in the call center; occasionally our agents communicate by email or face-to-face. Details We are seeking qualified Customer Service professionals to fill the following hours: 6am-11am CST Sunday-Saturday and 5pm-11pm Sunday-Saturday CST $15.00 per hour base pay plus ability to earn bonus up to $18-19 per hour GREAT opportunity for college students or those seeking a flexible schedule

Duties

  • Assisting customers with inquiries about products and services.
  • Providing individualized customer service of high-standard professional level.
  • Building the interest of customers in the products and services offered by our organization.
  • Maintaining and updating our customer database by entering information about modifications or changes and the present status of the customers or prospective customers.
  • Providing feedback and insight regularly on the effectiveness of policies and processes within the services and call center department.
  • Checking call queues and prioritizing incoming calls/outgoing calls in order of importance.
  • Other duties as assigned.

Skills

  • Genuine Interest in helping people and solving problems.
  • Time Management.
  • Communication Proficiency.
  • Teamwork.
  • Working knowledge of Microsoft Office Suite, and typing skills > 25 WPM.

Education and Qualifications

  • High School diploma or equivalent.

Compensation

  • Sick Time
  • Potential to Earn PTO
  • Awesome coworkers


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