Implementation Specialist


The Implementation Specialist is responsible for initial client setup and product deployments and internal/external customer communications throughout their assigned project timeline.

Duties

  • Manage multiple projects through the project timelines while documenting account activity in Salesforce CRM
  • Performs data entry to assist in system configurations
  • Communicates to client to prepare expectations for deployment success
  • Completes quality testing on all product deliverables
  • Completes product verifications with clients to ensure successful configuration
  • Develops and maintains strong technical expertise in CloudOne products and how they function
  • Works in team environment and cross functionally with other teams
  • Provides updates as needed to ensure overall project timely completion
  • Identifies target deployment date through dialog with Performance Manager and client
  • Contributes to team effort by accomplishing related tasks as needed
  • Actively seeks information to improve implementation process
  • Other duties as assigned

Skills

  • Ability to work collaboratively and effectively with diverse staff, colleagues and clients
  • Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
  • Demonstrated skill in accurate record keeping with strict attention to detail, organize and maintain efficient files and records
  • Ability to use discretion, exercise good judgment and resourcefulness, tact, diplomacy and maintain strict confidentiality
  • Demonstrated skill in expressing ideas clearly and effectively
  • Moderate to Advanced skill and proficiency using Microsoft Word, Excel, PowerPoint, Outlook, or other software applications to retrieve data, create spreadsheets, prepare presentations, and create reports.
  • Clear and effective verbal communication skills
  • Demonstrated effective written communication skills
  • Ability to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner
  • Strong phone skills
  • Sharp analytic skills
  • Detail oriented, with exceptional follow-through skills.
  • Technical background preferred
  • Ability to function independently (in a multi-task and fast-paced environment) as well as part of a team.

Education and Qualifications

  • High School Diploma or equivalent, with 4+ years of experience, or Bachelor’s Degree with 0-2+ years’ experience.
  • Automotive experience preferred.

Compensation

  • Competitive Compensation Package
  • Medical
  • Dental
  • Vision
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Life Insurance
  • Disability
  • Paid Time Off
  • 401 (k) Retirement Savings Plan